Deliver seamless omnichannel customer experience with Exotel’s Contact Center Solution. Drive inbound and outbound calls, SMS, WhatsApp, live chat and even video conferencing — all from one convenient interface.
Annual engagements over
voice, messaging & video
Agents on
cloud
Queries resolved
by AI bots
Contact center software solution is a modern-day software that empowers enterprises to manage omnichannel customer support from one place. Using a contact center solution, agents will have a 360-degree view of every customer, enabling them to address queries quickly and effectively.
Manage SMS, WhatsApp, voice calls, video conferencing and more from one interface.
From messaging apps like WhatsApp to various CRM/helpdesk software, integrate all your channels into one interface.
Personalise your welcome message, and route the customer to the right agent seamlessly.
Streamline your process and save agent time with automated SMS, pre-recorded calls and auto-dialers.
Automatically record all incoming and outgoing calls, whether you need them for training or conflict resolution.
Build your call flow, set up voicemail, custom greetings etc., without needing a developer.
Exotel prioritizes security with enterprise-level measures. It's PCI DSS compliant across India, Asia Pacific, Africa, and the Middle East, and holds ISO 27001 & ISO 27018 certifications. We follow strict development, delivery, and certification processes, ensuring safety with periodic VAPT certification. Your security is paramount, adhering to CVSS standards.
Exotel's contact center software guarantees cost-efficient scalability. Bid farewell to infrastructure costs while ensuring VPN security. Seamlessly manage operations with our secure Cloud-based Call Centre Software.
With years of experience, Exotel excels in customer engagement. Elevate interactions across channels - voice, email, chat, social media, video chat, and messaging - for lasting satisfaction and success.
Trusted by 7,000+ brands across 60+ countries, Exotel delivers reliability. From BFSI to Aviation, our 24/7 support via regional partners guarantees your triumph.
Exotel's pay-as-you-go payment model ensures flexibility and cost-effectiveness. Scale efficiently and manage expenses while meeting your specific needs.
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Contact center solutions typically offer a range of features, including call routing and distribution, interactive voice response (IVR) systems, automatic call distribution (ACD), multichannel support, agent performance tracking, real-time analytics, CRM integration, workforce management, and reporting tools. These features collectively enable efficient customer support and engagement.
Yes, contact center solutions are available on various scales to cater to businesses of all sizes, including small businesses. There are cloud-based solutions that offer flexibility, scalability, and cost-effectiveness, making them accessible to smaller organizations. These solutions allow businesses to provide professional customer support without the need for extensive infrastructure or IT resources.
1- Improved Customer Experience - Enables personalized interactions by accessing customer history and information.
2- Omnichannel Support - Allows customers to reach out through their preferred channels (phone, email, chat, social media, etc.).
3- Efficient Call Routing - Minimizes transfer times and enhances first-call resolution rates.
4- Real-time Analytics - Enables data-driven decision-making for process improvement.
5- Scalability and Flexibility- Scales up or down without major infrastructure changes.
6- Remote Agent Access - Allows agents to work from different locations, enhancing workforce flexibility.
7- Integration with CRM - Integrates with CRM systems to access customer data and delivers context-rich interactions for more effective problem-solving.
8- Automation and Self-service - Implements Interactive Voice Response (IVR) systems and chatbots for automated queries.
9- Enhanced Reporting and Analytics - Generates detailed reports on call metrics, agent performance, and customer behavior.
10- Reduced Costs - Optimizes agent utilization, leading to cost savings and better resource allocation.
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