With a simple “click-to-call” button in the delivery personnel-facing app, Exotel helps safeguard customer privacy via number masking aka number anonymization. Both the parties involved are connected without revealing phone numbers.
All customer calls are greeted with a professional IVR and routed to the right team/agent based on the customers’ input.
Business can integrate Exotel with their CRM and streamline data. All customer conversations can be found in the CRM and a single platform will have all the relevant information.
Automated SMS can be used to update the order status in real-time and keep customers informed.