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Never keep your customers waiting. Streamline your customer engagement with our API integration and connect with your customers in real time.

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Empower Your Agents with Effortless Connections

Are you struggling to achieve desired conversion rates despite high website/app traffic?

Elevate Your Sales Game. Convert and retain customers quickly and easily by capturing your customers' interest and providing exceptional assistance with our click-to-call feature.

What strategies do you employ to ensure consistent customer satisfaction and prompt resolution of customer inquiries?

Eliminate wait times. Connect your customers with available agents promptly and maximize process efficiency by enabling instant communication between agents and customers.

Do you have difficulty understanding your customers through data analysis?

Leverage the power of data to drive informed business decisions with our sophisticated solution for call data analysis and tracking. Gain a comprehensive understanding of your customer base and unlock valuable insights to enhance your overall strategy.

 

Benefits

Transform Your CRM: Boost Efficiency and Enhance Customer Experience

Cut the cord on dashboard dependency and give your agents the power to make calls directly from the CRM. Streamline operations and save valuable time and resources. Free them up to deliver exceptional customer experiences.

 

Say goodbye to tedious manual dialing.

Upscale your customer connections with lightning-fast one-click agent access. Reach more customers in less time.

Flexibility and convenience.

Customers can request a call-back at their preferred time, allowing for increased customer satisfaction and availability for your business.

Improve Your Customer Experience with Click-to-Call

Convenient, Frictionless and Increased Conversion

What benefits does Exotel's click-to-call
offer?

Maximize call efficiency with instant access to customer information.

Manage incoming and outgoing calls. Get a pop-up on your screen with customer details for each call, enabling efficient and personalized service. Make every call count.

Seamlessly Integrate with Your CRM

Integrates with your existing CRM easily. 

You can now route calls exclusively to agents who are available with State Management.

Boost your CSAT score with efficient state management: route calls to the next available agent and reduce wait times. Maximize resource efficiency: only route calls to available, ready agents.

Streamline Your Communication with Zero Interface Dependency

Eliminate the need for multiple logins and additional interfaces. Make and receive calls directly from your CRM with no dependency on interfaces.

The Click-to-call feature offers versatility and convenience for various industries by allowing for easy communication through phone calls directly from the website or application

Relationship Management

You can now quickly connect with customers or prospects to schedule meetings or follow up on leads.

Telesales

Easily connect with leads or existing customers to pitch products or services, take orders, or close sales.

Pharma field sales

Connect with doctors and other healthcare professionals to schedule meetings, provide product information, or follow up on leads.

 

Medical (Phlebotomist) sample collection

Schedule sample collection appointments, provide instructions or answer questions.

 

Field Collections

Schedule payments or follow up on overdue accounts.

 

Customer Service

Provide assistance, answer questions, or resolve issues.

Last Mile Delivery

Confirm delivery details, provide updates, or schedule redelivery.

 

Delivery drivers or ride-hailing

Confirm pickup details, provide updates, or resolve issues.

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